{
  "title": "A promised refund",
  "messages": [
    {"role": "customer", "content": "I was charged $89.99 twice for my subscription. I need the extra charge refunded."},
    {"role": "agent", "content": "I will arrange a refund of $89.99 by 2026-10-20. We will send confirmation by email."},
    {"role": "customer", "content": "Please do not close my case until I receive the email confirmation."},
    {"role": "agent", "content": "If the refund is denied, escalate to L3 for review."}
  ],
  "checks": ["$89.99", "2026-10-20", "email confirmation", "If the refund is denied"],
  "budget": 1024
}