LIVE HELP DESK
One customer, two handoffs.
Follow a live case from Level 1 to Level 3.
Chat with the first agent at a fictional company. When the case is escalated, the same conversation is handed over twice: once by Generic PAM and once by PAM-E. From then on, every message you send goes to both sides.
REAL MODELS NEEDED
The agents in this chat are real AI models
Add OPENROUTER_API_KEY to the .env file next to Start-Lab.ps1 (or scripts/start_lab.sh), then restart the workspace. A chat that reaches Level 3 costs about two cents. Past chats stay readable on the Operations page.
HelioNet and its customers are fictional. Agents reach customer records only through system tools, which enforce identity checks, refund limits and the refund-abuse rule in code. The agents never see the earlier conversation, only their handoff.